Return & Refund Policy

Last Updated: October 29, 2026

At veyrionix, we want our customers to have a clear and convenient shopping experience. This Return & Refund Policy explains how to contact us about a return, how return requests are reviewed, how refunds are processed, and how we handle damaged, defective, or incorrect items.

Please read this policy carefully before making a purchase. All returns and refunds are handled in accordance with the applicable conditions described below and any rights provided by applicable law.

1. Return Eligibility

Return requests are reviewed based on the condition of the item, the circumstances of the purchase, our applicable policies, and relevant legal requirements.

To help us assess your request, returned items should generally:

• Be in their original condition, with no unnecessary damage or signs of excessive use.

• Include original packaging, accessories, and other included components where reasonably available.

• Be accompanied by your order number or other reasonable proof of purchase.

• Meet any applicable product-specific return requirements disclosed at the time of purchase.

Items that have been damaged through misuse, unauthorized modification, or improper handling after delivery may require additional review.

If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact our customer support team so we can review the issue and explain the appropriate next steps.

Return eligibility and any applicable deadlines are subject to our published policies and applicable law. Please contact us before sending an item back.

2. How to Request a Return

Please contact our customer support team before returning any item.

Customer Support Email: service@veyrionix.com

To help us review your request, please provide:

• Your order number.

• The email address used when placing your order.

• The item you wish to return.

• The reason for your return.

• Photos of the item and packaging, if relevant to the issue.

Our team will review the information and explain the applicable return procedure.

Please do not send an item back before receiving instructions from our customer support team.

3. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return, the circumstances of the order, and applicable law.

Returns for Personal Reasons

If you request a return because of a change of mind, an incorrect product selection, or another personal reason, return shipping costs may be your responsibility, subject to applicable law and any different arrangement confirmed by us.

Any applicable deductions or treatment of the original shipping fee will be explained in accordance with our policies and applicable law.

Please contact us before arranging a return so we can clarify the applicable procedure and costs.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us before returning it.

We will review the issue and explain the appropriate resolution. Where the issue is attributable to us or our fulfillment process, return shipping costs and other remedies will be handled in accordance with applicable law and the circumstances of the case.

Please provide your order details and photos, if available, to help us assess the issue.

4. Damaged, Defective, or Incorrect Items

We understand that problems can occasionally occur during order fulfillment or delivery.

If your item arrives damaged, defective, incomplete, or different from what you purchased, please contact our customer support team as soon as reasonably possible.

To help us review your request, please provide:

• Your order number.

• A description of the issue.

• Clear photos of the item and packaging, if available.

After reviewing the information, we will explain the appropriate next steps.

Depending on the circumstances and applicable law, an appropriate resolution may include a replacement, refund, return, or another available remedy.

Please contact us before returning the item so that we can provide the applicable instructions.

Email: service@veyrionix.com

5. Refund Eligibility and Processing

Refunds are reviewed based on the applicable return conditions, the circumstances of the transaction, and any legal requirements.

If a refund is approved, we will initiate the refund process after any required review has been completed.

Where a refund is required without a return, or where applicable law provides otherwise, we will follow the applicable legal requirements.

Refunds are generally issued to the original payment method, subject to the procedures of the relevant payment provider.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment service provider. Processing times after a refund has been initiated are generally outside our direct control.

If you have questions about your refund, please contact us with your order number.

Email: service@veyrionix.com

6. Refunds for Shipping Fees

The treatment of original shipping fees depends on the reason for the return, the circumstances of the order, and applicable law.

For returns requested for personal reasons, original shipping fees may not be refundable, subject to applicable legal requirements and any different arrangement confirmed by us.

If an order cannot be fulfilled, is canceled, or involves a damaged, defective, or incorrect item, any applicable refund of shipping fees will be handled in accordance with our policies and applicable law.

Nothing in this section limits any shipping-fee refund or other remedy required by law.

7. Exchanges and Replacements

If you would like to exchange an item or request a replacement, please contact our customer support team to discuss the available options.

Replacement or exchange availability may depend on product availability and the nature of the issue.

If you receive a damaged, defective, incomplete, or incorrect item, we will review the circumstances and explain the appropriate next steps.

Any exchange, replacement, or related refund will be handled in accordance with our policies and applicable law.

Please contact us before sending an item back.

Email: service@veyrionix.com

8. Order Cancellations

If you wish to cancel an order, please contact our customer support team as soon as possible after placing it.

Email: service@veyrionix.com

We will review the order status and determine whether cancellation can be accommodated.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. In that case, you may need to follow the applicable return procedure.

If an order is canceled and payment has already been collected, any required refund will be handled in accordance with applicable law and the circumstances of the transaction.

Nothing in this section limits any cancellation, withdrawal, or refund rights that cannot be excluded under applicable law.

9. Undeliverable or Returned Packages

If a package cannot be delivered because of an incorrect address, incomplete delivery information, unsuccessful delivery attempts, or other delivery issues, please contact our customer support team.

We will review the available shipping information and explain the available options.

Any additional shipping arrangements, costs, or refund adjustments will be assessed according to the circumstances, our applicable policies, and applicable law.

If your tracking information indicates that a package has been returned to the sender, please contact us with your order number so we can review the situation.

10. Return Instructions

Please contact our customer support team before sending any item back.

If your return request is approved, we will provide the applicable return instructions and explain the next steps.

Please do not send returned items before receiving instructions from our customer support team.

Our business address is not necessarily the return shipping address. Do not send returned items to our business address unless our customer support team has specifically confirmed that it is the correct destination.

11. Contact Information

If you have questions about this Return & Refund Policy, or need assistance with a return, refund, exchange, or damaged item, please contact us using the information below.

Brand Name: veyrionix

Company Name: Tianjin Minghao'an Trading Co., Ltd.

Customer Support Email: service@veyrionix.com

Phone: +86 22 66307030

Business Address: Room 303-193, No.10 Chong'anli, Xincun Subdistrict, Binhai New Area, Tianjin

When contacting us about an order, please include your order number and the email address used at checkout so we can assist you more efficiently.

12. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, return procedures, or applicable legal requirements.

The revised version will be published on this page with an updated Last Updated date.

Changes will be applied in accordance with applicable law and will not unlawfully restrict rights relating to existing purchases.

Thank you for choosing veyrionix. We appreciate your trust and the opportunity to assist you.